FAQ
1. What is Aplustrades?
Aplustrades is an online furniture store operated by A PLUS TRADES LLC. The company is based in the United States at 4212 SW 15TH PLACE, CAPE CORAL, FL 33914. The company registration number is Tax ID: 93-3757291. The store offers bedroom, living room, and office furniture, as well as storage furniture and home accessories, to consumers in the United States, and provides delivery services within the United States.
2. How to Place an Order
Customers can select desired products on the Aplustrades website, confirm specifications and quantities, add them to the cart, and complete online payment. Supported payment methods include MasterCard, and Visa. After payment, a confirmation email will be sent. Order processing and shipping information is updated via email or in the customer account.
3. Delivery Time
After receiving the order, products are processed and shipped within 1 to 3 business days. Estimated delivery time is 4 to 7 business days, depending on inventory and shipping method. Each order includes tracking information so that customers can monitor delivery status.
4. Prices and Taxes
All prices displayed for U.S. consumers include applicable sales tax where required.
5. After-Sales Service and Return Policy
Customers may request a return within 14 days of receiving a product. Items must be returned in their original packaging and in condition suitable for resale. To submit a request, contact customer service via email at info@aplustradesonline.com or phone at +1 6617478706. Instructions and a prepaid return label are provided.
6. Product Warranty
Products come with a 2-year warranty for defects in structure or function under normal usage. The warranty does not cover damage from misuse, accidents, or normal wear. For warranty claims, contact customer service to arrange repair or replacement.
7. Damaged Products During Shipping
If a product is damaged or incomplete upon receipt, take photos and contact customer service within 24 hours. Depending on the situation, we provide a return, exchange, or replacement parts.
8. How to Contact Aplustrades
Customers can contact us as follows:
Website owner: A PLUS TRADES LLC
Company Name: A PLUS TRADES LLC
Address: 4212 SW 15TH PLACE, CAPE CORAL, FL 33914, United States
Tax ID: 93-3757291
Email: info@aplustradesonline.com
Phone: +1 6617478706
Customer service is available Monday – Friday, 08:00 – 18:00 (Eastern Time). Emails are typically responded to within 24 business hours.